Gaming is for fun — not stress. At 99ybet, your mental well-being and financial security always come first.
The six core principles we believe in at 99ybet and act on to keep you safe
Decide in advance how long you will play each day. On 99ybet, you can set your own session timer, which will automatically remind you when your time is up. Sticking to a schedule reduces stress and helps you maintain a healthy relationship with your family.
Only spend money you can afford to lose without it affecting your daily life. Set a monthly deposit limit and never use rent money, your children's education fund, or personal savings to fund your gaming.
If you feel you need a break, use 99ybet's self-exclusion feature to voluntarily suspend your account for a set period — anywhere from 24 hours to permanently. If you have the courage to make that decision, we are fully here to support you.
99ybet strictly prohibits access by anyone under 18. Identity verification is mandatory at account registration. Keep minors in your household away from your account and use a password lock on your device.
You don't have to face this alone. The 99ybet support team is here for you 24/7, every day of the week. Reach out via live chat or email — when it comes to gaming addiction, we're here to help, not to judge.
How long you played, how much you won or lost — detailed reports of all activity are available in the 99ybet app. Understanding your own patterns makes it easier to make informed decisions.
Responsible Gaming means keeping online gaming within the bounds of entertainment — where playing enriches your life rather than harming it. At 99ybet, we believe every player has the right to enjoy gaming while also taking care of their family, finances, and mental well-being.
Online gaming is a legitimate form of entertainment, but it can become addictive without mindful play. Research shows that players who stick to a set budget and time limit enjoy themselves far more in the long run and are much less likely to suffer financial harm.
Responsible gaming at 99ybet means playing when you want, as much as you want, and stopping whenever you choose. The platform is designed to keep you in control at all times.
Keep in mind: winning or losing is not entirely within your control. Never chase your losses by playing more in an attempt to win back what you have lost.
Gaming addiction often develops gradually, which is why recognizing the early signs is so important. If you notice the following in yourself, it may be time to seek help:
You are spending more time or money on gaming than you planned.
You're placing bigger bets trying to chase your losses.
Feeling restless, irritable, or anxious when not playing.
You are hiding your gaming activity from family or friends.
Unable to focus on household tasks, work, or studies.
Taking on debt or dipping into savings to cover gaming costs.
If you recognize these signs, there is no need to blame yourself. This is a problem with a solution. Reach out to the 99ybet support team or a professional counselor.
On 99ybet, you are in control of your own gaming limits. Using these features significantly reduces the risk of excessive play.
| Limit Type | Description | Duration |
|---|---|---|
| Deposit Limit | Maximum deposit amount allowed per day / week / month | Daily / Weekly / Monthly |
| Loss Limit | Play automatically stops once you reach a set loss amount | Daily / Weekly |
| Session Time Limit | Reminds you or logs you out after a set period of time | Per Session |
| Bet Limit | Set your own maximum stake per bet | Instant |
| Cooling-Off Period | Temporary break from 24 hours up to 6 weeks | Fixed Duration |
| Reality Check | Pop-up notification after a set period of time | Optional |
Limit reductions take effect immediately. Increasing a limit, however, requires a 24–72 hour waiting period — this is by design, so decisions aren't made on impulse.
Self-exclusion is a voluntary option to temporarily or permanently close your account. It's not a sign of weakness — it's a sign of self-awareness.
Here is a step-by-step breakdown of how self-exclusion works at 99ybet:
After logging in, go to the "My Account" section and look for the "Responsible Gaming" option.
Choose from 24 hours, 7 days, 1 month, 6 months, or permanent closure.
Once confirmed, your account will be deactivated immediately.
Full details of the exclusion will be sent to your registered email.
Once the period ends, your account can be reactivated through the support team — except in cases of permanent closure.
During self-exclusion, 99ybet will not send you any promotional emails or offers. We respect your decision.
In many Bangladeshi households, a single device is shared among multiple family members, making parental awareness especially important. Follow the steps below to protect your children from the risks of online gaming:
99ybet requires age verification at registration. Even so, parental awareness remains the strongest line of protection.
Gaming addiction is a real issue, and seeking professional help is completely normal. Rather than facing it alone, support is available through the following:
Remember — asking for help is not a sign of failure. It shows that you care about your future and the well-being of your family.
99ybet is more than a gaming platform — we want to build a community where every player is happy, healthy, and safe. Our commitments:
At 99ybet, player well-being always comes before profit. If you feel we are not living up to that commitment, tell us directly. We will listen and take action.
Answer these questions honestly. If more than three answers are "Yes," consider seeking help.
Do you sometimes play longer than planned and find it hard to stop?
After a loss, do you find yourself thinking "just one more round and I'll win it back" — and then keep playing?
Do you hide your gaming or lie about it to family or loved ones?
Are you prioritizing gaming over work, studies, or family responsibilities?
Have you borrowed money or gone into debt to fund your gaming?
Do you experience headaches, restlessness, or irritability when you cannot play?
Are you turning to gaming to cope with sadness, loneliness, or stress?
If three or more of your answers are "Yes" — contact 99ybet Support right away or consult a mental health professional.
Support is also available for you beyond 99ybet
Live chat support is available 24 hours a day, 7 days a week.
Reach out to the Bangladesh National Mental Health Helpline for expert support.
Talk to a family member or a trusted friend — social support is a powerful resource.
Answers to the Most Frequently Asked Questions on Responsible Gaming
Enjoy a safe and responsible gaming experience at 99ybet. Your well-being is our top priority.